Shipping Policy

Steller's Cakes Boutique

Freshly Baked. Carefully Packaged. Delivered with Love.

At Steller's Cakes Boutique, every cookie, brownie, and baked treat is handcrafted in small batches using premium ingredients. We bake fresh—not from a warehouse—so your order arrives tasting as if it just came out of our oven.

Order Processing

Please allow 2–5 business days for us to bake, package, and prepare your order for shipment.

Large orders, corporate gifts, holidays, and custom orders may require additional processing time. If your order will be delayed, we'll contact you promptly.

Shipping Schedule

To ensure your treats spend as little time in transit as possible, we ship:

  • Monday
  • Tuesday
  • Wednesday

Orders placed later in the week may be held until the following Monday to avoid weekend transit delays.

Shipping Carriers

We ship through trusted carriers including:

  • USPS Priority Mail
  • UPS Ground
  • UPS 2-Day Air (when selected)

Shipping costs are calculated automatically at checkout based on your location and shipping method.

Once your package ships, you'll receive an email with tracking information.

Freshness Guarantee

Every order is:

✓ Baked fresh to order

✓ Heat sealed for freshness (when applicable)

✓ Individually wrapped when appropriate

✓ Carefully cushioned to help prevent damage during shipping

For the best experience:

  • Cookies: Enjoy within 7–10 days or freeze for up to 3 months.
  • Brownies: Best within 5–7 days.
  • Cake jars: Refrigerate upon arrival and enjoy within 5 days.

Warm Weather Shipping

Chocolate, buttercream, caramel, and other heat-sensitive items may soften during hot weather.

During warmer months we may:

  • Add insulated packaging
  • Include reusable ice packs when necessary
  • Recommend expedited shipping

While we take every precaution, Steller's Cakes Boutique cannot guarantee products will arrive completely unmelted during extreme temperatures and is not responsible for heat-related changes after delivery.

Incorrect Shipping Addresses

Customers are responsible for providing the correct shipping address.

If a package is returned because of an incorrect or incomplete address:

  • Additional shipping fees will apply before reshipping.
  • Orders that cannot be reshipped because of product freshness are not eligible for refunds.

Delivery Delays

Once your package has been accepted by the shipping carrier, delivery times are outside of our control.

We are not responsible for delays caused by:

  • Severe weather
  • Carrier issues
  • Holidays
  • High shipping volumes
  • Natural disasters
  • Service interruptions

Lost or Stolen Packages

After a package has been marked Delivered by the shipping carrier, responsibility transfers to the customer.

If your package appears lost:

  • Check around your property.
  • Ask neighbors or household members.
  • Contact the shipping carrier.
  • Then contact us if you need assistance filing a claim.

Damaged Orders

If your order arrives damaged, please email us within 24 hours of delivery.

Include:

  • Your order number
  • Photos of the outside shipping box
  • Photos of the shipping label
  • Photos of the damaged items

We'll review your claim promptly and work toward a fair resolution.

Returns & Food Safety

Due to food safety regulations and the perishable nature of our products:

All food sales are final.

We cannot accept returns or exchanges on baked goods.

However, if we've made a mistake with your order or your items arrive significantly damaged, please contact us within 24 hours so we can help.

Holiday Shipping

Please order early during major holidays, as processing and carrier transit times may increase.

Holiday shipping deadlines will be announced on our website and social media.

Local Pickup

Customers in our local area may choose Local Pickup at checkout when available.

You'll receive an email with pickup instructions once your order is ready.

Contact Us

Questions about your order?

Steller's Cakes Boutique

📧 Email: stellersbakery@gmail.com

📞 Phone: (240) 640-0249

Instagram: @stellersbakery

Thank you for supporting our small business. Every order means the world to us, and we're honored to bake something special just for you.